FAQs
Orders and Shipping
All orders are processed once the payment is received, not when the order was placed. Orders take 1 to 3 business days to process, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. US orders typically arrive in 2-5 business days, while international shipping times vary. Refer to the shipping page for details. Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.
If you need to change or correct your address, email us at support@swisschemsusa.com immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.
Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 20% discount on future transactions.
Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at support@swisschemsusa.com
We provide global shipping, with country availability.
Be mindful of possible shipping fees due to local import rules. Stay informed about import processes, and charges as per local laws.
Only USPS can ship to these addresses.
Returns,Refunds and Disputes
We allow customers to initiate a return of unopened and sealable packages (Research SARMs, PCTs, and MEPs ONLY) within 7 business days of delivery. Please keep in mind that customers are accountable for the return shipping costs, and we will require a return tracking number from you.
Once the warehouse confirms receipt and approves the condition of the returned products, we will begin the refund process and provide you with updates.
Please be aware that a 15% restocking fee per product will be deducted from the refund. For further details, reach us at support@swisschemsusa.com or chat with us.
To address the issue, kindly email us at support@swisschemsusa.comwith the following information:
- A clear photo of the item/s you received, highlighting the problem.
- A photo of the packaging displaying the tracking number.
- If the issue applies to multiple shipments (more than 1 package), please send separate photos for each, as instructed.
Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.
If you need clarification or have questions, feel free to reach out via chat or email.
Before reaching out to your bank or payment processor, we kindly request that you first contact us at support@swisschemsusa.com in case of a payment dispute. Many issues can often be resolved more efficiently through direct communication with us. It’s important to note that, similar to chargebacks, we take payment disputes seriously and they may lead to the client being added to our no-sell list.
Peptides
The peptides you’ll receive are in lyophilized powder form, as any alternative type would lead to rapid degradation during transit. Consequently, the bacteriostatic water for reconstitution needs to be bought separately
Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.
Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.
When removing peptide preparations from the freezer, allow the vials to reach room temperature before opening them. This prevents atmospheric water from condensing onto the peptide, which is crucial because peptides are often sensitive to moisture and can easily absorb it. To counteract this, avoid moisture-related deterioration or crystal formation that can complicate handling due to their powdered state. We recommend aliquoting the peptides based on your experimental needs, minimizing freeze-thaw cycles and infrequent vial openings to maintain peptide integrity.
Swisschems Account
For any inquiries, please don’t hesitate to email us at support@swisschemsusa.com. For urgent matters, feel free to chat with our helpful live chat support team.
Product Quality and Legality
SARMs and other research chemicals on our website are not approved by the FDA and are strictly not intended for human consumption. Their sole purpose is for research applications. Therefore, we do not provide any guidance on dosages or usage. Discussing these matters goes against Federal Laws, which we strictly observe for our business’s long-term compliance.
We’re meticulous about choosing only the finest raw materials during
our selection process, with each batch going through stringent purity testing in a USA-based laboratory before it’s prepared for distribution. You can find periodic updates of these test results here.
If you’re uncertain about the quality of our product, you have the option to test the product you have purchased at any HPLC-licensed testing facility. In the event of unfavorable results, we will provide a refund for the following:
- HPLC Test
- Total order amount + shipping costs
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